Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

As a Solutions Engineer at Spellbook, you'll be the technical backbone of our sales organization. Partnering closely with our Account Executives, you'll ensure prospects have a frictionless evaluation experience, from first login through trial to close. You'll own the technical side of the buying journey: resolving setup and authentication issues, answering security and data privacy questions with confidence, connecting integrations for mid-market and enterprise customers, and giving prospective customers the assurance that Spellbook fits securely into their practice. This role is fully remote and open to candidates located in Canada.

RESPONSIBILITIES

Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle.
Resolve setup, authentication, and app download issues for prospects pre-trial so evaluations start smoothly.
Field technical support, security, and data privacy questions from prospects and customers.
Speak confidently to the benefits of our data security certifications and compliance standards (e.g., SOC 2, HIPAA) with legal, IT, and security stakeholders.
Connect and configure existing integrations for mid-market and enterprise customers.
Support large-scale document and data migrations for new and prospective customers.
Provide front-line fixes for bugs and functionality issues affecting in-trial accounts, escalating to Engineering when needed and owning issues through resolution.
Support technical demonstrations and proofs of concept that address prospects' unique business objectives.
Work cross-functionally with IT to complete RFPs and security questionnaires as part of the sales cycle.
Create and maintain technical content and documentation so prospects and customers are successful using Spellbook.
Become a product expert across the Spellbook platform and understand the competitor landscape.
Perform any additional tasks assigned by management that contribute to the improvement of the sales team or achievement of revenue goals, including but not limited to attending events/conferences or hosting internal training sessions.

QUALIFICATIONS

2+ years of experience in a solutions engineering, sales engineering, technical support, or similar customer-facing technical role, ideally in SaaS or B2B environments.
Strong understanding of security and data privacy frameworks (e.g., SOC 2, HIPAA, GDPR, PIPEDA) and the ability to articulate their business benefits with confidence.
Experience troubleshooting authentication (e.g., SSO/SAML), application deployment, and account setup issues.
Hands-on experience connecting and configuring software integrations for mid-market and enterprise customers.
Familiarity with large-scale document and data migrations.
Able to clearly articulate technical concepts and business benefits to both technical and non-technical audiences, including lawyers and IT teams.
Strong ability to understand customer pain points and position solutions that meet their needs.
A self-starter with a bias towards action, energized by a fast-paced environment and able to thrive in an unstructured one.
Effective verbal and written communication skills and ability to collaborate effectively within a distributed team.
Proficient with tools like HubSpot, or equivalent, for tracking and managing customer interactions.
Must be legally entitled to work in Canada.

NICE TO HAVES

Experience in a startup environment, demonstrating adaptability and resilience in fast-paced settings.
Familiarity with the legal tech space, understanding its unique challenges and opportunities.
Previous experience in a high-growth scaling tech company, showcasing your ability to navigate rapid change and drive results.
Experience delivering product demonstrations and technical presentations to business and technical stakeholders.
Experience deploying or administering Microsoft 365 / Word add-in environments.
Comfort using AI tools responsibly to support tasks such as research, drafting, or data review.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

Spellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

Spellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role—including base salary and on-target commissions, where applicable—and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.

","descriptionText","Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.\nWe are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.\n\n*This is an existing vacancy\n\nABOUT THE ROLE\nAs a Solutions Engineer at Spellbook, you'll be the technical backbone of our sales organization. Partnering closely with our Account Executives, you'll ensure prospects have a frictionless evaluation experience, from first login through trial to close. You'll own the technical side of the buying journey: resolving setup and authentication issues, answering security and data privacy questions with confidence, connecting integrations for mid-market and enterprise customers, and giving prospective customers the assurance that Spellbook fits securely into their practice. This role is fully remote and open to candidates located in Canada.\n\nRESPONSIBILITIES\n- Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle.\n\n- Resolve setup, authentication, and app download issues for prospects pre-trial so evaluations start smoothly.\n\n- Field technical support, security, and data privacy questions from prospects and customers.\n\n- Speak confidently to the benefits of our data security certifications and compliance standards (e.g., SOC 2, HIPAA) with legal, IT, and security stakeholders.\n\n- Connect and configure existing integrations for mid-market and enterprise customers.\n\n- Support large-scale document and data migrations for new and prospective customers.\n\n- Provide front-line fixes for bugs and functionality issues affecting in-trial accounts, escalating to Engineering when needed and owning issues through resolution.\n\n- Support technical demonstrations and proofs of concept that address prospects' unique business objectives.\n\n- Work cross-functionally with IT to complete RFPs and security questionnaires as part of the sales cycle.\n\n- Create and maintain technical content and documentation so prospects and customers are successful using Spellbook.\n\n- Become a product expert across the Spellbook platform and understand the competitor landscape.\n\n- Perform any additional tasks assigned by management that contribute to the improvement of the sales team or achievement of revenue goals, including but not limited to attending events/conferences or hosting internal training sessions.\n\nQUALIFICATIONS\n- 2+ years of experience in a solutions engineering, sales engineering, technical support, or similar customer-facing technical role, ideally in SaaS or B2B environments.\n\n- Strong understanding of security and data privacy frameworks (e.g., SOC 2, HIPAA, GDPR, PIPEDA) and the ability to articulate their business benefits with confidence.\n\n- Experience troubleshooting authentication (e.g., SSO/SAML), application deployment, and account setup issues.\n\n- Hands-on experience connecting and configuring software integrations for mid-market and enterprise customers.\n\n- Familiarity with large-scale document and data migrations.\n\n- Able to clearly articulate technical concepts and business benefits to both technical and non-technical audiences, including lawyers and IT teams.\n\n- Strong ability to understand customer pain points and position solutions that meet their needs.\n\n- A self-starter with a bias towards action, energized by a fast-paced environment and able to thrive in an unstructured one.\n\n- Effective verbal and written communication skills and ability to collaborate effectively within a distributed team.\n\n- Proficient with tools like HubSpot, or equivalent, for tracking and managing customer interactions.\n\n- Must be legally entitled to work in Canada.\n\nNICE TO HAVES\n- Experience in a startup environment, demonstrating adaptability and resilience in fast-paced settings.\n\n- Familiarity with the legal tech space, understanding its unique challenges and opportunities.\n\n- Previous experience in a high-growth scaling tech company, showcasing your ability to navigate rapid change and drive results.\n\n- Experience delivering product demonstrations and technical presentations to business and technical stakeholders.\n\n- Experience deploying or administering Microsoft 365 / Word add-in environments.\n\n- Comfort using AI tools responsibly to support tasks such as research, drafting, or data review.\n\nWHY JOIN SPELLBOOK?\n- Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done\n\n- Access our company-paid group benefits for you and your family, with $1,000 towards mental health support\n\n- Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year\n\n- Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows\n\n- Secure your stake in our success; you'll receive competitive stock option grants as a pivotal early employee\n\nInclusive Hiring at Spellbook\nWe are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.\n\nUse of Artificial Intelligence in Recruitment\nSpellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.\n\nOur Compensation Philosophy\nSpellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role-including base salary and on-target commissions, where applicable-and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.","url","https://jobs.ashbyhq.com/spellbook.com/4204685f-f4e8-404f-9900-e951bb8dbf96","salaryRange","workplaceType","remote","postedAt","externalUpdatedAt","firstSeenAt",["D",1788611561000],"lastSeenAt",["D",1789043618000],"removedAt","status","active","isTechnical",true,"createdAt",["D",1788611562000],"updatedAt",["D",1789043618000],977,"4b0deab9-5fd3-445b-bbe8-d3d70db8ec48","customer-success-operations-manager","Customer Success Operations Manager","

*This is an existing vacancy

ABOUT THE ROLE

Customer Success Operations Manager has one job: make all GTM teams measurably better. We do that by giving leadership numbers they can plan against, giving front line CSMs and sales reps systems that absorb the administrative work, and designing the business processes that will enable us to scale efficiently.

This is the first dedicated Post Sales Operations role at Spellbook, so you will be defining the function. Your role covers reporting, forecasting, tooling, org design, and standing up new post sale processes. You will partner directly with CS leadership to find friction and remove it, and work cross-functionally with other GTM teams to ensure CS strategy and execution ladders up to company level goals.

WHO YOU ARE

To succeed here you need to be a builder. Someone who creates structure out of ambiguity, turns a high-level goal into a working process that CS adopts. In partnership with CS and Revops, you will build a prioritization roadmap to help us continue to scale.

The right candidate will balance a systems mindset with sharp operational instinct and business acumen. You are comfortable setting the strategy, running the project, and going deep on the technical work when needed.

RESPONSIBILITIES

Building the reporting layer CS runs on: Owning post-sale reporting end to end — NRR and GRR, logo and dollar churn, expansion pipeline, time-to-value, seat activation, adoption, and CSM capacity and coverage. Then going past the dashboard: surfacing at-risk cohorts, adoption gaps, and segment-level patterns early enough that someone can act on them.
Owning renewal and churn forecasting: Building a renewal forecast accurate enough to plan against, and the risk scoring underneath it. You will build the early warning signals and attach a defined play to every signal so it produces actions.
Engineering the CS tech stack: Owning post-sale systems from evaluation through selecting, implementing, adoption, and administering a Customer Success platform (Vitally and Hubspot). You will also own the post-sale data model: account hierarchy, seats and licenses, lifecycle stages, and contract and renewal data.
Enabling new business processes: Designing operating models for motions we either don't have yet or run informally today such as segmentation and coverage, onboarding, QBRs, renewals, expansion, escalation, and save motions.
Connecting the dots across teams: Leading the connective-tissue projects that span functions such as the sales-to-CS handoff, CS-to-support escalation, the CS-to-product feedback loop, and the data plumbing between them.

QUALIFICATIONS

Relevant experience: 5+ years in Customer Success Operations, Revenue Operations, or GTM Systems at B2B software companies, including at least one environment where you built the function rather than maintained an existing one.
Post-sale tooling experience: Business admin or technical admin of a Customer Success platform.
Reporting and forecasting depth: Fluent CRM reporting and comfortable with BI tools (Omni).
Post-sale business context: Strong business acumen and a working understanding of the metrics that run a post-sales organization such as NRR, GRR, churn, expansion, time-to-value, adoption, and capacity planning.
Scale-first mindset: You are process-curious and efficiency-obsessed, with real experience redesigning processes and using AI tools (LLMs, agents, automation) to reduce administrative burden.
Ability to move a customer-facing team: You have gotten CSMs or a similar team to adopt something new without having authority over them.
Excellent organization and project management: You create and maintain detailed project plans, hit tight deadlines, and surface risks and issues before they land.
Excellent written and verbal communication: You can work through a workflow detail with an individual CSM and present a retention picture to the executive team on the same day.
Independence and conscious collaboration: Strong ability to work autonomously while pulling in the teams needed to land the outcome.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

ABOUT THE ROLE

As Spellbook's VP of Customer Success & Support, you'll build and lead the function that ensures every customer, from solo practitioners to enterprise legal teams, gets extraordinary value from Spellbook. This is a foundational leadership hire: you'll design the strategy, structure, and systems for a global post-sale organization spanning customer success, onboarding, and support, while also rolling up your sleeves to hire and coach the leaders and teams who will execute it.

You'll report directly to the COO and act as the executive voice of the customer inside Spellbook, shaping product, go-to-market, and company priorities based on what you learn from customers around the world.

RESPONSIBILITIES

Define and own the global strategy for customer success and customer support, including team structure, coverage model, and processes for supporting customers across time zones and regions.
Build, hire, and lead a high-performing global team of customer success managers, support specialists, and functional leaders.
Own key outcomes including net revenue retention, gross retention, customer satisfaction, renewal rate, support responsiveness/resolution times, and product adoption.
Design scalable onboarding and adoption playbooks that work for customers ranging from small law firms to large enterprise legal departments.
Partner closely with the Account Management team to identify expansion opportunities within the existing customer base, driving upsell and cross-sell strategies that increase net revenue retention
Build a world-class support operation, including tooling, staffing model, SLAs, and escalation paths, that delivers fast, high-quality help to customers globally.
Partner closely with Sales, Product, and Engineering to close the loop on customer feedback, influence the roadmap, and ensure a seamless end-to-end customer experience.
Establish the metrics, systems, and reporting cadence (dashboards, QBRs, executive updates) needed to run CS and Support as a data-driven, predictable function.
Represent the voice of the customer at the leadership level and act as an executive sponsor for Spellbook's most strategic accounts.
Instill a customer-obsessed culture across the team and the broader company.

QUALIFICATIONS

10+ years of experience in customer success and/or customer support, including significant leadership experience at the director level or above in a B2B SaaS company.
Proven experience building and scaling a global, distributed CS/Support organization across multiple regions and time zones.
Track record of owning retention and expansion metrics (NRR, churn, CSAT/NPS) and driving measurable improvement.
Experience partnering with enterprise as well as SMB/mid-market customer segments, ideally with a varied portfolio similar to Spellbook's mix of law firms, in-house teams, and solo practitioners.
Strong executive presence and the ability to operate as a strategic partner to the leadership team and board.
Comfortable operating with high autonomy in a fast-moving startup environment, and willing to be hands-on while also building for scale.
Data-driven approach to decision-making, with fluency in CS/support tooling and analytics such as HubSpot, Intercom/Zendesk, Vitally, or similar CS/support platforms.

NICE TO HAVES

Experience in legal tech, vertical SaaS, or another regulated/professional-services-adjacent industry.
Experience supporting a product used by legal or other professional service practitioners.
Experience building an early-stage function into a larger, multi-team organization.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

ABOUT THE ROLE

We're hiring our first-ever Social Media Lead to build Spellbook's social presence from the ground up — voice, calendar, and strategy. You'll have full ownership of the function from day one, working closely with Marketing and our executive team to turn what we're building and shipping into stories worth sharing. This is a rare opportunity to shape a brand's entire social identity from scratch, rather than inherit someone else's playbook.

RESPONSIBILITIES

Owning the Calendar:

Own Spellbook's social media calendar end-to-end across every platform we show up on, from ideation through scheduling and publishing.
Balance a steady drumbeat of day-to-day content with a longer-term content strategy tied to company milestones, product launches, and pipeline goals.

Community & Engagement:

Monitor and respond to comments, mentions, and DMs in a timely, on-brand way — social is a two-way conversation, not just a broadcast channel.
Build relationships with the legal tech community, customers, and relevant creators/journalists who help amplify our reach.

Voice & Storytelling:

Define and protect Spellbook's voice and visual identity across every social channel, keeping it consistent with the broader brand.
Partner with Marketing, Product, and our executive team to turn company news, product launches, and thought leadership into content that actually gets shared, including ghostwriting and editorial support for executive posts.

Measurement & Growth:

Build a social strategy grounded in what actually drives reach and engagement — spotting and moving fast on trends, cultural moments, and platform mechanics rather than posting on autopilot.
Track performance against clear metrics (reach, engagement, follower growth, share of voice) and use that data to keep improving the strategy.
Other responsibilities as required.

QUALIFICATIONS

You have a track record of growing a brand's organic social reach and engagement, and you can point to specific numbers and outcomes, not just activity.
You have run social media for a B2B SaaS company and understand how to make technical, less-visual products feel compelling on social.
You can own a social calendar entirely on your own — from quarterly strategy down to writing the caption and hitting publish.
You think like a strategist and execute like an operator; you're equally comfortable planning a quarter of content and turning around a timely post the same day.
You have a sharp, provable sense for what makes content spread, not just what looks nice.
You are a strong writer who adapts tone across platforms while keeping a consistent brand voice.
You're comfortable with social management and analytics tools (e.g., Sprout Social, Hootsuite, or native platform analytics) and can turn that data into a clear read on what's working.

NICE TO HAVES

Experience in legal tech or another compliance-heavy, trust-driven B2B industry.
Experience building a social function from scratch as the first social hire, rather than joining an established team.
You've built real reach on a personal or side social account of your own — for us, a side project that shows you can experiment, iterate, and grow an audience organically carries just as much weight as professional experience.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

ABOUT THE ROLE

As GTM Systems Manager, you will own the architecture, integration, and optimization of our Sales and CS technology stack. This is a role at the intersection of systems design, revenue operations, and process implementation. You will be the primary owner of our core tools, including HubSpot as our system of record, along with Unify, Gong, Clay, and adjacent tools.

You will own the systems roadmap and serve as a thought partner to Sales, CS, and RevOps on how the platform foundation can drive efficiency and revenue outcomes. You will design the workflows and automation that scale with us, and ruthlessly prioritize the work that moves the business forward.

RESPONSIBILITIES

GTM Tech Stack Ownership

Own the architecture and day-to-day operation of the Sales and CS tech stack, with HubSpot as the system of record
Evaluate, implement, and integrate adjacent tools (Unify, Gong, Clay, and others) to create a cohesive, high-leverage revenue infrastructure
Lead system integrations and ensure clean, reliable data flows across the stack via native connectors, middleware, and API-based integrations
Make build, buy, or kill decisions on tools. Consolidate where possible, eliminate redundancy
Maintain a documented system architecture so the stack remains legible and scalable as the team grows

HubSpot Administration

Serve as the primary HubSpot admin: users, teams, permissions, properties, pipelines, and lifecycle stages
Build and maintain workflows, automations, and reporting that power day-to-day Sales and CS operations
Establish and enforce data governance: property naming conventions, picklist hygiene, deduplication, and record lifecycle policies

Business Process Design

Partner with Sales and CS leaders to document and continuously improve the core GTM business processes, including lead-to-opportunity, opportunity-to-close, customer onboarding, renewal, and expansion
Identify friction points in the revenue motion before they become bottlenecks. Propose and ship solutions
Build the operational foundation for new GTM motions (outbound plays, ABM programs, PLG signals, etc.) as the company evolves

AI & Automation

Identify opportunities to apply AI and automation to repetitive GTM workflows like enrichment, routing, follow-up, and reporting
Stay current with developments across the modern revenue stack and bring a point of view on where we should be investing

Enablement & Adoption

Partner with Enablement to ensure reps actually use the systems you build
Document workflows, build training materials, and run change management for new processes and tools
Measure adoption and iterate. A system no one uses is a system that doesn't exist
Act as the internal subject matter expert and escalation point for systems and process questions

Support with other responsibilities and projects as required

QUALIFICATIONS

5+ years of experience in revenue operations, GTM systems, or sales operations in a B2B SaaS environment
Hands-on CRM expertise. You've architected a CRM from the ground up, not just used it. HubSpot experience and certifications are a plus.
Strong understanding of how CRM integrates across the modern revenue stack, from prospecting and enrichment through conversation intelligence and CS tooling
Proven ability to translate business requirements into scalable systems and process solutions
Comfortable in an ambiguous, fast-paced environment. We're growing quickly, and things change every day
Ability to manage multiple projects simultaneously, establishing new processes while streamlining existing ones
Strategic thinker who is also execution-oriented. Comfortable operating at altitude and in the weeds in the same week
Bias for action and strong opinions held loosely. You bring a point of view to every conversation
Excellent communication and stakeholder management skills. Comfortable working cross-functionally with Sales, CS, Marketing, and Finance
Strong documentation habits and attention to detail
Curiosity about AI tools and how they can streamline revenue workflows

NICE TO HAVES

Deep understanding of unit economics. You think like a business owner and can think in terms of CAC, LTV, payback, gross margins
Experience with consumption-based pricing models and GTM infrastructure that supports these models

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

About the Role

We're looking for a GTM Analytics Lead to help lead the future of growth at Spellbook. You'll define the analytical frameworks and strategic roadmaps behind how our growth team scales customer acquisition across every channel — from paid and organic marketing to product-led growth loops. You'll partner closely with marketing, product, and engineering on experimental design, statistical modeling, implementation, and analysis. Our goal is simple: reach the right lawyer or legal team, with the right message, at the right moment in their buying journey. You'll co-own how we allocate a fast-growing marketing and growth budget.

What You'll Do

Apply statistical, machine learning, and econometric methods to large datasets to evaluate channel performance and isolate the causal impact of marketing and sales activity on a multi-touch B2B sales cycle
Build attribution models and investment frameworks that inform Spellbook's channel spend, helping marketing and finance understand which messages resonate with which segments at each stage of the funnel
Partner with Marketing Ops, Sales, and Engineering to unify data across first- and third-party sources, so every growth decision is made with full context
Drive experimental design across acquisition, activation, and retention surfaces, enabling fast, low-cost iteration on new channels and messaging
Shape the data culture at Spellbook by improving the tools, processes, and systems the broader team uses to make decisions at scale

What You Need

Bachelor's degree or above in Math, Economics, Statistics, Computer Science, Engineering, or another quantitative field, with 5+ years of industry experience as a Data Scientist
Strong Python skills (numpy, pandas, scikit-learn, etc.) across exploratory analysis, predictive modeling, and applied ML for marketing and growth problems
Strong SQL skills (Snowflake, BigQuery, or Redshift preferred)
A track record of shipping measurable improvements alongside growth and product teams, with proven leadership
A strong point of view on the marketing experimentation lifecycle — hypothesis generation, experimental design, statistical analysis, and A/B testing best practices
Deep familiarity with marketing attribution, martech, and the modern privacy landscape
Comfort operating in a fast-paced startup environment where problems are solved through iterative technical solutions

Nice-to-Haves

Experience at a high-growth startup, ideally in B2B SaaS
Familiarity with enterprise or legal-tech sales cycle metrics
Experience with the modern data stack (Fivetran, Snowflake, dbt, Looker, Hex, or equivalents)
Familiarity with data orchestration tools (Airflow, Dagster, Prefect)
A strong perspective on data science engineering practices — data modeling, version control, testing, and documentation

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

ABOUT THE ROLE

We’re seeking a proactive Customer Success Manager (CSM) to drive success for our mid-market and enterprise clients. The ideal candidate is experienced in SaaS customer success, skilled at managing objections, and passionate about delivering measurable value to clients.

RESPONSIBILITIES

Serve as the main point of contact for a portfolio of mid-market and enterprise accounts.
Build strong relationships with key stakeholders to drive satisfaction and loyalty.
Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform.
Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities.
Address objections and clearly articulate the ROI of Spellbook’s solutions.
Design and send targeted emails to engage legal professionals resistant to traditional meetings.
Deliver tailored presentations and product demonstrations to meet client needs.
Analyze usage data to identify patterns, drive engagement, and demonstrate ROI.
Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities.
Troubleshoot technical issues, collaborating with support and product teams to resolve them.
Act as the customer’s advocate, providing feedback to internal teams to improve our product.
Other responsibilities as required.

QUALIFICATIONS

3+ years of customer success, account management, or sales experience in a SaaS startup.
Proven success managing mid-market and enterprise accounts.
Strong sales acumen and objection-handling skills.
Excellent communication and relationship-building abilities.
Experience creating QBRs and email campaigns to engage customers.
Data-savvy, able to generate insights and demonstrate ROI.
Problem-solving skills for technical challenges.
Adaptability and independence in a fast-paced startup environment.
Familiarity with HubSpot and Stripe.
Other responsibilities as required.

NICE TO HAVES:

Proficiency in tools like MixPanel for data analysis.
Training in consultative sales methodologies (e.g., Sandler).
Experience with legal technology or AI tools.
Familiarity with customer success platforms.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

About the Role

The Spellbook brand team is seeking a designer to help shape how we show up across touchpoints, from sales material to the broader brand system. You’ll be responsible for bringing clarity to information-dense deliverables like decks and one-pagers, and will work collaboratively on generative brand systems to scale output.

We’re a team that cares deeply about iteration and quality, and strive for impact in every project. We don’t operate as a service desk, but as a strategic partner to Product, Marketing, Sales, and leaders across the company. You’ll join a small, focused team of creatives with low ego and high standards. We believe that quality and speed are not opposing forces, but together create conditions to build momentum.

What You'll Do

Design sales enablement materials like decks, one-pagers, and templates
Work within and contribute to the growth of Spellbook’s brand system
Flex across brand surface areas when needed to support campaigns, social, and events
Collaborate with Sales, Product Marketing, and Customer Success to move work forward
Build generative AI brand tools that increase the speed and quality of brand work across the company
Work closely with our Creative Director and other designers, participating in regular critiques
Other responsibilities as required

What You Need

4+ years of experience in a brand, graphic design, or related role
A portfolio that shows strong skill in editorial layout design of information-dense materials
Excellent attention to typography, hierarchy, and composition
Proficiency in Figma, the Adobe suite, and other presentation tools like Google Slides
Interest in building custom AI tooling to scale brand work
Comfort managing multiple projects and deadlines
An appetite for collaboration and critique in pursuit of highly crafted, impactful work

Nice-to-Haves

Experience at a small studio or in an independent practice
Motion design or short-form video editing experience in tools like Jitter
Illustration skills

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

THE TECH STACK

OpenAI and other large language models (LLMs), ReactJS, Node, Typescript, Mongo, Docker, AWS, CDK

RESPONSIBILITIES

Working as a part of a distributed team in a fast paced environment, identifying opportunities to make impactful enhancements to lawyer workflows
Designing, architecting, and implementing new features in the Spellbook application.
Using the latest large language models (LLMs) from OpenAI, Anthropic, and other LLM providers to add and improve application functionality such as providing our customers with review suggestions they can use to improve their documents.
Collaborate with our product management team on changes to our React application to improve customer experience.
Add and improve application functionality by improving our Express and tRPC based API.
Improving the performance and reliability of existing functionality and addressing user feedback through bug fixes.
Building and maintaining application infrastructure in Amazon Web Services (AWS) with AWS Cloud Development Kit (CDK).
Conducting code reviews and providing constructive feedback to team members.
Other responsibilities as required.

QUALIFICATIONS

You have 5+ years of experience in Software Development.
You have exceptional communication skills. You can explain and advocate your ideas to a diverse audience.
You can take a product feature from a vague abstract idea, to a demo beta implementation, to a production ready feature deployed to customers.
You are a self-starter and problem-solver motivated by curiosity and a desire to help others succeed, encouraged by continuous improvement.
You are a team player who is motivated to help Spellbook succeed. When things break you are eager and able to help fix them. You think of and implement ways to help and improve the work of the team as a whole.
You have a firm grasp of the fundamentals of software development and computer engineering.
You have the ability to break complex and vague customer requirements down into clear achievable plans to get product features shipped in record time.

NICE TO HAVES

Experience with TypeScript.
Experience with Javascript build tooling such as Vite, esbuild, and swc.
Experience in small startup environments.
Experience designing and building infrastructure on AWS in CDK.
Proven experience driving new and innovative product features from concept to production.
Demonstrated ability working with LLMs, improving prompts, and orchestrating agents.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

ABOUT THE ROLE

We’re hiring a Manager, Customer Success to lead, coach, and scale a growing team of Mid-Market Customer Success Managers (CSMs) responsible for the full customer lifecycle from onboarding and adoption to renewals. This role is critical to helping the team operate consistently as we grow, while delivering strong customer outcomes.

You’ll initially manage a team of ~8 CSMs, with a clear expectation to hire and scale the team quickly. You will build the processes, playbooks, and reporting structures that enable CSMs to succeed at scale. This is a hands-on role for someone who thrives in a fast-paced, distributed startup environment and genuinely enjoys coaching and developing teammates.

RESPONSIBILITIES

Lead, coach, and support a growing team of Mid-Market CSMs across onboarding, adoption, and renewals
Hold weekly 1:1s focused on performance, account strategy, skill development, and career growth
Run bi-weekly call coaching sessions, emphasizing discovery, stakeholder management, value-based conversations, and renewal readiness
Join customer calls when needed to support escalations and model strong customer conversations
Foster a human-first, low-ego culture built on trust, accountability, and continuous improvement
Drive strong portfolio outcomes across your team’s book
Oversee renewals end-to-end, ensuring proactive renewal motions and accurate forecasting
Help CSMs identify risk early, manage difficult renewals, and navigate complex customer situations
Escalate renewal risks and systemic challenges to the Director of CS with clear context and recommendations
Partner closely with the Director of CS to design, implement, and refine:
- Onboarding frameworks and ramp milestones
- Adoption and account health playbooks
- Renewal and forecasting workflows
- Escalation paths and internal operating cadence
Ensure CSMs have the tools, clarity, and resources needed to deliver consistently as the team scales

Lead significant hiring efforts as the team grows, including interviewing and selection
Build and continuously improve onboarding and ramp plans so new CSMs reach productivity quickly
Provide hands-on support to new hires during the ramp-up to set a strong foundation

Monitor account health and adoption signals across the team’s portfolio
Operate with a high bar for clear, consistent communication in a distributed environment
Collaborate closely with Account Management, Sales, Product, and Support to deliver a seamless customer experience

QUALIFICATIONS

2+ years of experience managing Customer Success teams in a high-growth SaaS environment
Experience managing and scaling teams (from 5 to 10+ CSMs)
Proven success driving renewals, retention, and adoption outcomes
Experience hiring, onboarding, and ramping CSMs quickly
Strong understanding of proactive adoption strategies and customer health management
Strong sales acumen or prior sales experience, with the ability to coach discovery and renewal conversations
Exceptional coach and people leader who invests in the growth of their team
Organized, data-driven, and comfortable with forecasting and prioritization
Low-ego, collaborative, and willing to roll up your sleeves to help the team succeed
Clear communicator who thrives in a fast-paced, remote-first environment

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

ABOUT THE ROLE

Spellbook is seeking a generalist Platform and Infrastructure Engineer to join our team. In this role, you'll work across our entire technical stack—from infrastructure (AWS, MongoDB, infrastructure as code, Datadog, CI/CD) to platform capabilities that enable product development and system reliability. You'll be instrumental in building the technical foundations that enable Spellbook to scale and deliver magical experiences to our customers.

As a Platform and Infrastructure Engineer, you'll be a critical member of our small but mighty engineering team of 20 developers (and growing). You'll work on the foundational systems that power our product, with a focus on three key areas:

Building technology foundations: Own and evolve foundational platform systems (for example: identity and access, core data models, and internal platform capabilities)
Maintaining world-class quality: Drive us toward 99.5% service levels through improved monitoring, observability, and reliability practices. Establish QA foundations and development best practices.
Enabling development velocity: Reduce friction in our dev environment and CI/CD pipeline. Introduce productivity metrics and tooling improvements that help our team move with comical speed.

RESPONSIBILITIES

Infrastructure management and optimization (AWS, MongoDB, infrastructure as code)
Platform capabilities including but not limited to authentication, authorization, entitlement, AI inference
CI/CD pipeline improvements and build tooling
Worker queue management (BullMQ) and API development (tRPC)
Developer experience improvements and tooling
Monitoring and observability (Datadog)
Service reliability and performance optimization

QUALIFICATIONS

You have exceptional communication skills. You can explain and advocate your ideas to a diverse audience, from product managers to executive leadership.
You are a self-starter and problem-solver motivated by curiosity and a desire to help others succeed, encouraged by continuous improvement.
You are a team player who is motivated to help Spellbook succeed. When things break you are eager and able to help fix them. You think of and implement ways to help and improve the work of the team as a whole.
You have a firm grasp of the fundamentals of software development, computer engineering, and distributed systems.
You are comfortable with ambiguity and generalism. This isn't a pure infrastructure or pure platform role—you'll work across the stack and pick up whatever needs to be done to unblock the team.
You move with urgency. You embrace the chaos that comes with moving fast and ruthlessly prioritize to deliver impact.

REQUIRED EXPERIENCE

Strong experience with cloud infrastructure (AWS preferred)
Experience with infrastructure as code and CI/CD systems
Proficiency with databases, particularly MongoDB or similar NoSQL databases
Experience with monitoring and observability tools
Strong understanding of authentication, authorization, and security best practices
Experience with Node.js/TypeScript backend systems
Track record of improving developer productivity and experience

NICE TO HAVES

Experience with TypeScript and modern JavaScript build tooling (Vite, esbuild, swc)
Experience with BullMQ or similar job queue systems
Experience with tRPC or similar type-safe API frameworks
Experience working in fast-growing startups or scale-ups

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

ABOUT THE ROLE

Spellbook is seeking a Forward Deployed Engineer to join our team. In this role, you’ll work directly with large law firms and in-house legal teams to integrate Spellbook into real-world enterprise environments and workflows. You’ll be responsible for deploying and customizing AI-powered systems that integrate seamlessly with document management systems, internal tools, knowledge stores, identity systems, and other enterprise infrastructure.

As a Forward Deployed Engineer, you’ll be a critical member of our growing engineering team. You’ll operate at the intersection of engineering, product, and customer success, with a focus on three key areas:

Owning enterprise deployments: Partner closely with customers to understand legal workflows and technical environments. Lead end-to-end implementation of Spellbook in complex enterprise organizations and translate ambiguous requirements into production-ready systems.
Building AI-native workflows: Design and implement workflow-heavy solutions that integrate cleanly into enterprise tools and processes, including approvals, permissions, routing, auditability, and review loops.
Driving customer impact: Work directly with end users to iterate quickly on feedback, improve adoption, and identify repeatable patterns that help shape the future direction of the platform.

THE TECH STACK

Node.js, TypeScript, Express, tRPC, MongoDB, Docker, AWS, CDK, LLM providers (OpenAI, Anthropic, and others)

RESPONSIBILITIES

Own enterprise deployments end-to-end: Partner with customers to understand legal workflows and technical environments; lead implementations in complex organizations; translate ambiguous requirements into production systems.
Build integrations and AI-native workflows: Integrate Spellbook with document management systems (e.g. iManage, NetDocuments), identity systems, and internal APIs. Design and implement workflow-heavy solutions (approvals, routing, permissions, auditability) tailored to real enterprise constraints and tools.
Tailor and extend the product for customers: Tune model inference, augment context, and adapt the product experience to meet specific customer needs across deployments.
Drive adoption and impact: Work closely with end users (lawyers and legal ops), iterate rapidly based on feedback, and ensure solutions are reliable, performant, and actively used.
Feed insights back into the platform: Identify repeatable patterns across deployments and influence core roadmap and platform capabilities by turning custom work into scalable features.

QUALIFICATIONS

3–7 years of experience building and shipping production software systems.
Strong backend or full-stack engineering experience.
Experience building APIs and integrating with external systems.
Experience working with cloud environments (AWS, GCP, or Azure).
Exposure to LLM systems (e.g. RAG, prompting, evaluations).
Comfortable working directly with enterprise customers.
Strong ownership, with the ability to take vague problems from definition to shipped solution.

NICE TO HAVES

Experience with enterprise SaaS deployments.
Familiarity with legal technology or document-heavy workflows.
Experience with security, compliance, and data handling practices such as SOC2.
Experience designing and building infrastructure on AWS with CDK.
Experience in fast-paced startup environments.

WHY THIS ROLE IS UNIQUE

Youʼll work on high-impact enterprise deployments, not internal tooling
Youʼll solve real-world integration challenges that shape the product
Youʼll sit at the intersection of AI, systems engineering, and customer reality

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

THE ROLE (BACKEND / AI SYSTEMS ENGINEER)

You’ll build the backend systems that power Spellbook’s product experiences, including both traditional software services and AI-driven workflows. This is a hands-on, high-ownership role for an engineer who cares about product outcomes and understands what requires scale vs what does not, and can turn ambiguity into robust systems that lawyers trust.

THE TECH STACK

Node.js, TypeScript, Express, tRPC, MongoDB, Docker, AWS, CDK, LLM providers (OpenAI, Anthropic, and others)

RESPONSIBILITIES

Build and scale backend systems that support core product functionality across Spellbook (Reviews, Chat, Library, and more).
Design low-latency, high-reliability search, inference, and orchestration layers for AI features
Build and operate RAG retrieval at scale with production-grade performance optimization and permissions-correct data isolation.
Own core platform concerns for AI: rate limiting, retries, consistency, fallbacks, safe degradation
Partner closely with Product and Design to make good tradeoffs between latency, accuracy, UX, and reliability.
Use modern development workflows, including agent-assisted coding, to accelerate delivery while maintaining rigorous review, testing, and security standards.
Participate in on-call and incident response as needed, and improve feature reliability in the process

QUALIFICATIONS

You have 5+ years of experience building backend systems in production.
You have strong fundamentals in backend engineering and distributed systems: APIs, data modeling, concurrency, queues, AI inference
You have strong NoSQL (ideally MongoDB) data modeling and performance tuning: schema design/denormalization tradeoffs, indexing strategy, query optimization, and profiling/diagnosing bottlenecks in production.
You can take an ambiguous, high-impact problem from “we should do something here” to a clear plan and shipped outcome.
You have strong communication skills. You can write and explain technical decisions clearly to engineers and non-engineers.
You are a self-starter and problem-solver motivated by curiosity and a desire to help others succeed, encouraged by continuous improvement.
You are pragmatic and understand that not everything we ship needs to scale, but know where to draw the line
You are a team player who is motivated to help Spellbook succeed. When things break you are eager and able to help fix them. You think of and implement ways to help and improve the work of the team as a whole.

NICE TO HAVES

Experience building LLM-powered systems in production, including prompt iteration, tool/function calling, retrieval patterns, and agent orchestration.
Experience operating high-scale retrieval systems (vector + lexical search) and measuring/tuning retrieval quality and latency in production.
Experience building evaluation frameworks (quality metrics, dataset curation, regression testing).
Experience with AWS CDK and operating production services in AWS.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible, remote work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

ABOUT THE ROLE

We are looking for a Senior Product Manager to join our Growth product team . You'll own the product strategy for growth, spanning acquisition, activation, monetization, and retention - working closely with engineering, design, marketing, and data to move the metrics that matter most. Our current PM team is small and agile, and we're looking for someone who brings a rigorous, experimental mindset and is energized by finding leverage in the funnel.

RESPONSIBILITIES

Define and drive the growth product strategy and roadmap, with clear ownership over top-of-funnel, activation, conversion, and retention metrics.
Design, run, and analyze A/B and multivariate experiments across the product to identify high-impact growth levers and rapidly iterate on findings.
Collaborate with engineering and design to build and optimize growth-oriented product surfaces — including onboarding flows, in-product upsell and upgrade moments, referral mechanics, and pricing page experiences.
Partner closely with marketing, revenue operations, and sales to align on the full customer journey, from first touch to paid conversion and expansion.
Develop a deep understanding of user behavior through quantitative analysis and qualitative research, and use those insights to prioritize the growth roadmap.
Own growth metrics including signups, activation rate, trial-to-paid conversion, time-to-value, and net revenue retention, and report on progress regularly to leadership.
Build and maintain a healthy experimentation pipeline, balancing quick wins with longer-term bets that compound over time.
Other responsibilities as required.

QUALIFICATIONS

5+ years of product management experience, with at least 2 years in a dedicated growth, lifecycle, or monetization role.
Demonstrated track record of moving growth metrics — acquisition, activation, conversion, or retention — through product-led experimentation.
Strong quantitative skills; comfortable with funnel analysis, cohort analysis, statistical significance, and tools like Amplitude, Mixpanel, or similar.
Experience designing and running A/B tests end-to-end, including hypothesis formation, instrumentation, analysis, and rollout decisions.
Deep understanding of PLG (product-led growth) motions and how to design self-serve experiences that reduce friction and accelerate time-to-value.
Excellent communication skills with the ability to align marketing, sales, and product around a shared growth narrative.
Proven ability to work cross-functionally and lead in a fast-paced, agile environment.

NICE TO HAVES

Experience working with AI-powered products, particularly optimizing onboarding or activation for technically novel tools.
Familiarity with legaltech, compliance, or B2B SaaS industries where the buyer and end user are often different people.
Experience with pricing and packaging strategy, including freemium, trial, or seat-based monetization models.
Background in growth engineering, data science, or marketing — having worn more than one hat is a plus.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

ABOUT THE ROLE

We are looking for a Senior Product Manager to join our Enterprise product team. You'll own the product strategy for our enterprise segment, working closely with engineering, design, sales, and customer success to deliver solutions that meet the complex needs of large law firms and legal departments. Our current PM team is small and agile, and we're looking for someone who thrives at the intersection of enterprise complexity and high-growth ambition.

RESPONSIBILITIES

Define and drive the enterprise product vision, strategy, and roadmap — balancing the needs of large, sophisticated customers with Spellbook's broader mission and business goals.
Collaborate with engineering and design to build and scale features purpose-built for enterprise environments, including admin controls, permissions, workflows, data residency, and integrations.
Develop a deep understanding of enterprise buyer and user personas — from IT and procurement to managing partners and in-house legal leads — and translate their needs into product decisions.
Partner closely with enterprise sales, forward deployed engineering, and customer success to support complex deal cycles, onboarding, and long-term account expansion.
Manage and prioritize Forward Deployed Engineering (FDE) engagements, balancing the need to unblock critical custom deals with capturing and driving value back into the core product roadmap.
Define and own enterprise-specific success metrics, including adoption, retention, expansion revenue, and time-to-value, and use data to continuously refine the roadmap.
Manage enterprise customer feedback loops, including executive business reviews, design partnerships, and beta programs with key accounts.
Other responsibilities as required.

QUALIFICATIONS

5+ years of product management experience, with at least 2 years focused on enterprise or B2B SaaS products.
Proven track record of building enterprise-grade product capabilities and compliance — such as SSO/SAML, data residency, role-based access controls, audit logging, or enterprise API integrations.
Experience navigating long enterprise sales cycles and working alongside sales and solutions teams to influence deals through product strategy.
Deep understanding of enterprise procurement, security, and compliance requirements, and how they shape product development.
Excellent communication skills with the ability to engage credibly with C-suite stakeholders, enterprise buyers, and technical teams alike.
Skilled at leveraging data and customer insight to prioritize in an environment where enterprise needs can be vocal and varied.
Proven ability to work cross-functionally and lead in a fast-paced, agile environment.

NICE TO HAVES

Experience working with AI-powered products, particularly in a complex or regulated enterprise context.
Familiarity with legaltech, compliance, or highly regulated B2B SaaS industries.
Experience building or scaling an enterprise tier from the ground up at a startup.
Exposure to enterprise contract management, document review, or workflow automation tools.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

*This is an existing vacancy

ABOUT THE ROLE

We're looking for a Director of Product to own the entire product function at Spellbook. This is a high-leverage, high-ownership role: you'll set the vision for our product portfolio, lead and grow a small team of Product Managers, drive roadmap and execution, and be the connective tissue between engineering, design, GTM, and the customer. You'll report directly to the CEO and operate as a key voice in company strategy.

This is not a comfort-zone role. The right person thrives in ambiguity, has sharp product instincts, and knows how to turn big bets into shipped products.

RESPONSIBILITIES

Product Vision. Define and champion a unified product vision across Spellbook's entire portfolio - from the core Word experience to Associate, playbooks, and beyond.
Team Leadership. Build, manage, and mentor a small team of PMs, creating the culture, processes, and craft that great product teams are built on.
Roadmap Ownership. Own the roadmap end-to-end - prioritization, sequencing, trade-offs - balancing near-term customer value against long-term platform bets.
Execution & Delivery. Partner with engineering and design to drive execution: clear specs, tight feedback loops, unblocked teams, and launches that land.
Launch Management. Lead go-to-market coordination for product launches, working with marketing, sales, and customer success to ensure every release drives adoption.
Customer Insight. Be the voice of the customer: synthesize insights from user research, support tickets, sales calls, and data into product decisions.
Strategic Input. Partner with the CEO and leadership team on product strategy and company direction, contributing to investor narratives and fundraising materials.
Measurement & Analytics. Establish metrics and feedback loops that measure product health, feature adoption, and user outcomes across the portfolio.
Support with other responsibilities and projects as required.

QUALIFICATIONS

You've led product at a high-growth B2B SaaS company (Series A–C), ideally in a vertical AI, legaltech, or professional-services context.
You have experience managing PMs - you know how to hire for craft, give feedback that grows people, and hold a high bar without micromanaging.
You think in systems: you can hold the big picture (portfolio strategy) and the detail (user flow, edge case) simultaneously and switch fluidly between them.
You've shipped products that matter - you can point to launches you drove end-to-end and explain what made them succeed or what you'd do differently.
You're deeply curious about AI and what's possible: you follow model capabilities, you understand what agents can and can't do, and you can separate hype from real leverage.
You're a strong communicator. You can write a crisp PRD, present a roadmap to the board, and have a hard conversation with an engineer about scope - all in the same day.
You operate with urgency and calm: you know the difference between a fire that needs putting out and noise that should be ignored.

NICE TO HAVES

Background in or adjacent to law, legal operations, or enterprise compliance workflows.
Experience building products that live inside third-party surfaces (e.g. Microsoft Office, Google Workspace, Salesforce).
Familiarity with LLM product patterns: prompt design, retrieval-augmented generation, agentic workflows, evaluation frameworks.
Experience at a company that went through a Series B and navigated rapid scaling - or that made strategic acquisitions.

WHY JOIN SPELLBOOK?

Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at Spellbook

Use of Artificial Intelligence in Recruitment

Our Compensation Philosophy

","Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.\nWe are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.\n\n*This is an existing vacancy\n\nABOUT THE ROLE\nWe're looking for a Director of Product to own the entire product function at Spellbook. This is a high-leverage, high-ownership role: you'll set the vision for our product portfolio, lead and grow a small team of Product Managers, drive roadmap and execution, and be the connective tissue between engineering, design, GTM, and the customer. You'll report directly to the CEO and operate as a key voice in company strategy.\nThis is not a comfort-zone role. The right person thrives in ambiguity, has sharp product instincts, and knows how to turn big bets into shipped products.\n\nRESPONSIBILITIES\n- Product Vision. Define and champion a unified product vision across Spellbook's entire portfolio - from the core Word experience to Associate, playbooks, and beyond.\n\n- Team Leadership. Build, manage, and mentor a small team of PMs, creating the culture, processes, and craft that great product teams are built on.\n\n- Roadmap Ownership. Own the roadmap end-to-end - prioritization, sequencing, trade-offs - balancing near-term customer value against long-term platform bets.\n\n- Execution & Delivery. Partner with engineering and design to drive execution: clear specs, tight feedback loops, unblocked teams, and launches that land.\n\n- Launch Management. Lead go-to-market coordination for product launches, working with marketing, sales, and customer success to ensure every release drives adoption.\n\n- Customer Insight. Be the voice of the customer: synthesize insights from user research, support tickets, sales calls, and data into product decisions.\n\n- Strategic Input. Partner with the CEO and leadership team on product strategy and company direction, contributing to investor narratives and fundraising materials.\n\n- Measurement & Analytics. Establish metrics and feedback loops that measure product health, feature adoption, and user outcomes across the portfolio.\n\n- Support with other responsibilities and projects as required.\n\nQUALIFICATIONS\n- You've led product at a high-growth B2B SaaS company (Series A-C), ideally in a vertical AI, legaltech, or professional-services context.\n\n- You have experience managing PMs - you know how to hire for craft, give feedback that grows people, and hold a high bar without micromanaging.\n\n- You think in systems: you can hold the big picture (portfolio strategy) and the detail (user flow, edge case) simultaneously and switch fluidly between them.\n\n- You've shipped products that matter - you can point to launches you drove end-to-end and explain what made them succeed or what you'd do differently.\n\n- You're deeply curious about AI and what's possible: you follow model capabilities, you understand what agents can and can't do, and you can separate hype from real leverage.\n\n- You're a strong communicator. You can write a crisp PRD, present a roadmap to the board, and have a hard conversation with an engineer about scope - all in the same day.\n\n- You operate with urgency and calm: you know the difference between a fire that needs putting out and noise that should be ignored.\n\nNICE TO HAVES\n- Background in or adjacent to law, legal operations, or enterprise compliance workflows.\n\n- Experience building products that live inside third-party surfaces (e.g. Microsoft Office, Google Workspace, Salesforce).\n\n- Familiarity with LLM product patterns: prompt design, retrieval-augmented generation, agentic workflows, evaluation frameworks.\n\n- Experience at a company that went through a Series B and navigated rapid scaling - or that made strategic acquisitions.\n\nWHY JOIN SPELLBOOK?\n- Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done\n\n- Access our company-paid group benefits for you and your family, with $1,000 towards mental health support\n\n- Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year\n\n- Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows\n\n- Secure your stake in our success; you'll receive competitive stock option grants as a pivotal early employee\n\nInclusive Hiring at Spellbook\nWe are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.\n\nUse of Artificial Intelligence in Recruitment\nSpellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in all hiring activities. Spellbook regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.\n\nOur Compensation Philosophy\nSpellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role-including base salary and on-target commissions, where applicable-and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to base salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.","https://jobs.ashbyhq.com/spellbook.com/e0f6f3e7-b8ca-4e2c-90f1-5419b4df57bf",["D",1781740800000],["D",1781820538000],["D",1781872386000],["D",1789043618000],["D",1781872387000],["D",1789043618000],{"_49":344,"_273":345,"_275":346,"_277":-5,"_279":347,"_281":282,"_283":348},{"_49":272,"_273":274,"_275":276,"_277":278,"_279":280,"_281":282,"_283":284},"job_posting","source","Job Postings","sourceUrl","https://www.spellbook.legal/careers","lastVerified","2026-02-01","count",31,"jobCount",0,"evidence",[285,286,287,288,289,290,291,292,293,294,295,296,297,298,299,300,301,302,303,304,305,306,307,308,309,310,311,312,313,314,315],{"_316":342,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":343},{"_316":340,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":341},{"_316":338,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":339},{"_316":336,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":337},{"_316":334,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":335},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":332,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":333},{"_316":330,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":331},{"_316":328,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":329},{"_316":326,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":327},{"_316":324,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":325},{"_316":317,"_318":-5,"_319":-5,"_320":-5,"_321":-5,"_322":323},"technology","TypeScript","jobId","jobTitle","jobStatus","jobUrl","excerptText","...s an existing vacancy\n\nTHE TECH STACK\nOpenAI and other large language models (LLMs), ReactJS, Node, Typescript, Mongo, Docker, AWS, CDK\n\nRESPONSIBILITIES\n- Working as a part of a distributed team in a fast pace...","SQL","...cisions.\n\nRESPONSIBILITIES\n- Revenue & Funnel Performance:\n- Own end-to-end funnel metrics: lead to SQL to opportunity to close\n\n- Build and maintain accurate forecasting and pipeline health reporting\n\n-...","React","...n use to improve their documents.\n\n- Collaborate with our product management team on changes to our React application to improve customer experience.\n\n- Add and improve application functionality by improvi...","OpenAI","... bringing its total funding to more than $80 million.\n\n*This is an existing vacancy\n\nTHE TECH STACK\nOpenAI and other large language models (LLMs), ReactJS, Node, Typescript, Mongo, Docker, AWS, CDK\n\nRESPONS...","MongoDB","...g vacancy\n\nTHE TECH STACK\nOpenAI and other large language models (LLMs), ReactJS, Node, Typescript, Mongo, Docker, AWS, CDK\n\nRESPONSIBILITIES\n- Working as a part of a distributed team in a fast paced envir...","Microsoft Word","Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precis...","JavaScript","...ct features shipped in record time.\n\nNICE TO HAVES\n- Experience with TypeScript.\n\n- Experience with Javascript build tooling such as Vite, esbuild, and swc.\n\n- Experience in small startup environments.\n\n- Exper...","Figma","...tic, video, and digital-first conversion creative.\n\n- Proficient in creative building tools like in Figma, Photoshop, Premiere/After Effects (or similar).\n\n- Proven track record of owning results-launching...","Docker","...cy\n\nTHE TECH STACK\nOpenAI and other large language models (LLMs), ReactJS, Node, Typescript, Mongo, Docker, AWS, CDK\n\nRESPONSIBILITIES\n- Working as a part of a distributed team in a fast paced environment, ...","AWS","...TECH STACK\nOpenAI and other large language models (LLMs), ReactJS, Node, Typescript, Mongo, Docker, AWS, CDK\n\nRESPONSIBILITIES\n- Working as a 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Spellbook

Technologies

Open Positions (16)

Technical (5)

Non-technical (11)

Events

BUILDMAS 2025

People

Adam Killam

Ethan Denny

Jack Harrhy

Michael Noseworthy

Mitchell Hynes

Scott Stevenson