QA, Documentation & Training
Who Are We?
As a group of passionate technology developers, successful entrepreneurs, and industry experts, SiftMed is scaling quickly. We build AI processing software that organizes, categorizes, and analyzes medical files—helping teams find facts in medical data that can change lives.
We’re now investing in Customer Success as a strategic function. This is a chance to join early and shape how we deliver value, build lasting relationships, and grow alongside our customers.
What do we offer?
We work hard, but we don’t take ourselves too seriously. You’ll have a seat at the table, real ownership, and the ability to make a visible impact across the business. We care deeply about building an inclusive, diverse, and equitable workplace.
Overview
We are seeking experience to support our team across quality assurance, documentation development, and internal training initiatives. This role is ideal for someone with a strong clinical background and experience in medico-legal work, particularly in preparing Independent Medical Examinations (IMEs) or developing life care plans.
Key Responsibilities
- Lead quality assurance efforts by establishing standards, reviewing outputs, and ensuring the platform consistently delivers reliable, defensible work product
- Shape product direction by defining best practices for medical-legal files and reports, ensuring accuracy, consistency, and compliance are built into the platform
- Own the domain expertise behind IME preparation and review features
- Assist in the design of life care planning capabilities within the product
- Develop training materials, enablement content, and educational resources that scale expertise across customers and internal teams
- Partner closely with Product, Engineering, and Design to translate clinical and medico-legal requirements into product features
- Collaborate with cross-functional teams to ensure best practices in documentation and reporting
- Provide subject matter expertise on clinical and medico-legal standards
Qualifications
- Registered Nurse (RN) designation with active license
- Previous experience as a Legal Nurse Consultant or similar medico-legal role
- Strong familiarity with IMEs and/or life care planning
- Excellent attention to detail and analytical skills
- Experience in QA or auditing of medical documentation is an asset
- Strong written and verbal communication skills
- Experience developing training materials or leading training sessions is preferred
Preferred Experience
- Background in insurance, personal injury, or disability case management
- Certification in Legal Nurse Consulting and/or Life Care Planning (considered an asset)
- Experience working with multidisciplinary teams